Request Intake
Clients describe the job in plain English, share photos or a short WhatsApp video, choose a preferred time window, and provide site access details.
B2B Maintenance Platform
One Number. One Platform. Everything Managed.
Biig Hands brings ad hoc repairs, retainer contracts, technician matching, digital reports, invoices, ratings, and warranty follow-up into one accountable maintenance workflow for Singapore businesses.
From request to report, every job is logged, tracked, documented, and backed by warranty.
Live Maintenance Console
Accountable by Design
500+Businesses trust Biig Hands
4.8/5Client satisfaction score
24hDigital report and invoice target
0Unresolved WSH safety incidents
Job #BH-Platform: Approved
Technician matched by trade skill, territory, and availability. Before/after photo report and warranty record will be attached after completion.
500+Businesses Trust Us
18,000+Jobs Annual Scaling Target
4.8/5CSAT Score
7Protected Franchise Zones
0Unresolved WSH Incidents
24MService Warranty Standard
Platform Pillars
Built for Facilities Accountability
The Biig Hands platform connects workplace requests, verified technicians, commercial scheduling, transparent pricing, job evidence, invoicing, and post-service warranty support.
Technician Matching
The job is assigned to the right verified technician based on trade skill, territory, and availability. Clients can see technician details before arrival.
Transparent Quotes
Biig Hands provides clear pricing before work begins. Materials are handled with receipts, while scope changes require written approval first.
Digital Job Reports
Every completed job can include before/after photos, materials used, technician notes, and a written record for audit trails.
Invoice History
Businesses get organised digital invoices and maintenance history in one account, simplifying internal approvals and vendor records.
Warranty Follow-Up
Warranty claims are handled through the same accountable channel — WhatsApp a short issue video to trigger a tracked review and rectification process.
Digital Workflow
From Job Request to Report Delivered
The workflow keeps businesses informed at every step and removes the uncertainty normally associated with contractor coordination.
Technology-backed service delivery
Biig Hands combines practical trade work with operational visibility: job records, photo evidence, digital invoices, CSAT feedback, and warranty documentation.
1
Tell Us What You Need
Select the service type, describe the issue, upload photos, choose the preferred date and time window, and provide site access details.
2
Get Matched with a Verified Technician
The platform matches the job to a technician using trade skill, territory, and availability.
3
Approve Before Work Starts
Quotes are clear and itemised. Biig Hands does not start additional work without prior written approval.
4
Job Completed to Scope
The technician completes the approved work, cleans the work area, and documents the job details for business records.
5
Digital Report, Invoice & Rating
Within 24 hours of completion, the client receives a PDF job report, digital invoice, and CSAT survey.
Video-it Flow
Point. Record. Send. We Quote.
For urgent or simple jobs, Biig Hands uses a fast WhatsApp-led intake. Businesses send a 10–30 second video showing the issue, and the team reviews it to prepare a clear quote.
WhatsApp the job video to +65 8892 0150.
Receive a clear itemised quote, typically within the hour during business hours.
Approve the quote before work starts; no surprise additions after the job begins.
Technician is deployed, digital report delivered, and warranty activated automatically.
Retainer Platform
Your Outsourced Maintenance Department
Retainer plans turn the platform into a recurring facilities management layer — fixed monthly pricing, priority scheduling, one contact, one invoice, and monthly written condition reporting.
Essential plans from $800/month with monthly scheduled visits.
Professional plans include same-day priority response and full PDF reports with photos.
Enterprise plans provide senior account management, trend data, and within-four-hour priority response.
Ideal for offices, F&B outlets, co-working spaces, retail tenants, clinics, and property managers.
Client Account Features
What Businesses Can Manage in One Place
Biig Hands positions its platform around transparent management, documented work, and commercial accountability.
| Platform Area | What It Handles | Business Benefit |
|---|---|---|
| Job History | Ad hoc repairs, scheduled visits, retainer work, and follow-up records. | Facility teams can see what happened, when it happened, and who completed it. |
| Digital Reports | Before/after photos, materials used, technician notes, and PDF reporting. | Creates a written audit trail for landlords, internal teams, and compliance reviews. |
| Invoice Records | Digital invoices within 24 hours, material receipts, and approved quotation records. | Reduces accounting friction and prevents hidden charges. |
| Technician Standards | Verified technicians, trade certifications, WSH training, insurance, ratings, and job counts. | Businesses know who is attending their site and why they are qualified. |
| Feedback Loop | CSAT surveys and internal review triggers for poor ratings. | Service quality becomes measurable, traceable, and continuously improved. |
| Warranty Support | Warranty claims through WhatsApp video with acknowledgement and rectification scheduling. | After-service support stays accountable rather than disappearing after invoice payment. |
Start Managing Maintenance Better
Bring Every Job, Quote, Invoice, and Report into One Account.
Send a maintenance video, request a service quote, or ask about a retainer plan for your business.
Video-it & WhatsApp Us →